Greenpoint's SME Fixed support contracts offer the security of an SLA guaranteed support contract that has a fixed monthly cost and provide unlimited phone and remote support and onsite assistance when required.
Greenpoint’s team of Microsoft MCP & MCITP qualified IT professionals support and resolve the day-to-day user issues, freeing up time to allow your team to concentrate on developing new IT solutions and work on your business process to enhance and drive improved efficiency and functionality.
SME Fixed Support Contracts
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Greenpoint's “Standard Fixed Contract” addresses the needs of the smaller IT user whose budget is limited but still requires the highest levels of operating system, backup, IT infrastructure support and customer care. Specifically focused on the single server and up to 5 users; Greenpoint’s Standard Contract is an ideal entry point for Charities, School, Solicitors, Retail, Hospitality, Golf Clubs and Small Businesses alike. The service offers all the key elements to provide a reactive response when things go wrong.
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Greenpoint's “Medium Fixed Contract” provides IT support to medium sized businesses with up to three servers (physical or virtual) and up to 20 desktop users, typically Accountancy firms, CAD users, Response companies and Sales & Support organisations.
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Greenpoint's "Enterprise Fixed Contract” solution is a scalable, proactive and a bespoke managed service that can ultimately be configured to match each customer’s individual requirements and budgets. Our extensive knowledge and time served experience make us the ideal support partner to maintain, develop and support your IT infrastructure. Utilising all our service elements, Greenpoint’s comprehensive Enterprise Contracts provide:
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