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Greenpoint’s IT Support & Recovery Services have been developed to support IT users and organisations to ensure the highest availability and return on investment.


Whether it’s frontline helpdesk or IT technical staff onsite, Greenpoint acts literally as your IT department, taking responsibility for all your IT & Audio Visual related activities that keep your IT business heart beating and plans for its recovery in the advent of cyber-attack or hardware failure.


Proactivity, planning, knowledge and experience help Greenpoint provide IT solutions for Business Continuity, Disaster Recovery, network capacity planning and licence management. Our goal is straight forward: we provide effective IT service & support that’s value for money.

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SME Fixed Support Contracts
GP Serv10, 20 & 40 Hours Based Contracts
Associated IT & Audio Visual Support Services

IT and audio visual support contracts for SMEs that provide

  • Unlimited IT & Audio Visual helpdesk support
  • Unlimited remote support
  • Unlimited remote network support
  • Security and Anti-Virus compliance checking
  • On-site fault reification
  • Updates & patch notification and installation
  • Proactive support & monitoring
  • Monthly site visits

GP Serv contracts are provided in blocks of hours that are used as and when issues occur or used to utilise the proactive support services. Billed in multiples of 10 minutes GP Serv includes all of Greenpoint’s reactive support services as standard. GP Serv offers a flexible, cost effective and controlled way of managing your IT budget.

Greenpoint Pay as You Go Service

For those customers that are looking to “self-maintain” their IT equipment, the Pay as You Go service offers a cost effective way of escalating issues and problems as they arise.


IT service and support are only part of the bigger IT picture, Greenpoint's Infrastructure and Professional services provide solutions and guidance in areas such as:

Infrastructure Services

  • Backup, Business Continuity & Disaster Recovery
  • Networking & Security
  • Product Supply

 

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Professional Services

  • Project Management & Change Control
  • Business Continuity & Disaster Recovery
  • Security and Cyber Threat Management
  • Office Moves and Relocations
  • Website Design, Hosting and Website Optimisation
  • Backup, Image or Archiving Software
  • Consumable Supply Management
  • Structured network planning & CAT5 /6 data cabling installation

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