Case Study by - Greenpoint Computer Services
Burnham Copse Primary School
As a Microsoft Authorised Education Partner, what is it that encourages educational institutes to turn to Greenpoint for help with their Information Technology?
- Industry: Education
- Location: Basingstoke
- Size: 340
Our Roles & Responsibilities:
Managed IT Support
Network & Cyber Security
Burnham Copse Primary School provide more than just the fundamentals of education.
With a vision focused on children’s, intellectual, physical, emotional, spiritual, social and cultural wellbeing, IT is used across every facet of the school to deliver this. Technology affords the school new and creative ways to deliver this vision.
With nearly 350 children and staff, the overhead on IT is extensive. BCP required an end to end service incorporating several changes to the Curriculum for KS1 & KS2, with a significant focus around Safeguarding and Coding. The cost to fund and house an internal IT department to support and provide the necessary services far exceeds the cost of outsourcing.
- - Providing a single point for BCP IT Support and technology services
- - Look at and identify the major drawbacks of the current technology solutions
- - Decide how technology could work better and smarter within a limited budget for BCP to overcome these challenges
- - Ensure the services provided today were future proof for the next 3 to 5 years
With over 21 years of experience with Managed IT Services & IT Support, Greenpoint provided a unique, tailored solution that covered all the services needed to support their growing reliance on Information Technology:
Outsourced IT Support and Helpdesk was the first step in consolidating and providing staff with a common single point of contact for any IT issues, general help and advice. The benefits here that staff could focus on their responsibilities to the children and reduce the stress of trying to resolve the issues internally.Solution 1:
Greenpoint coupled this with proactive onsite visits. BCP had a regular resource at a set time of the week that they could tap into and talk with to provide ideas, training on systems and provide remedial work to infrastructure and onsite hardware.Solution 2:
As part of the proactive visits, a site survey was carried out on the Infrastructure including the networks structured cabling. Greenpoint quickly identified weaknesses that could lead to network outages with old cabling and increased demand on the network. Our Microsoft Certified engineers replaced structured cabling and set up a new computer suite customised to BCP’s unique design requirements.Solution 3:
Information Technology Security is essential in any organisation and even more so in schools. Smoothwall solutions were a major part of Safeguarding the children and staff. This formed a small part of Greenpoints overall security solution which also encompassed endpoint security and monitoring, Watchguard Secure Wi-Fi and Firebox solutions. For BCP this resulted in peace of mind and the total security of their pupils and staff.Solution 4:
How has our support has helped our client?
Time Spent on Site
Work hours Saved
The results of our improvements had far-reaching benefits that stem the entire school and its users
Consolidating all the IT services, support and provisioning allowed a simple approach to IT. BCP had complete trust in our ability to react quickly and effectively and that any information we provided had their best interests at heart.
Ali Armstrong, Head of Burnham Copse Primary School summed the results up nicely with the following:
“Having a partner that was on hand no matter the situation, has allowed the school to focus their efforts on the children whilst providing a technology platform they can grow with and use to better effect.”
Find out how we can put solutions like these to work for you.
Greenpoint staff work harder than anyone else to ensure customer satisfaction. Our divisions are made up of highly motivated and experienced individuals who are focused on providing insight and support whilst maintaining the highest level of service. As part of our offering, we support SMB to Enterprise networks through the provisioning of network monitoring software, customisation, consultancy, and installation. Greenpoint has grown significantly since its inception and the company now works with a wide range of businesses.
ADDRESS: Hampshire | Surrey Office
109 Cove Rd, Farnborough, Hampshire, GU14 0HF
TEL: 01252 544 788
ADDRESS: West Sussex | Worthing
Lynn House, Worthing, West Sussex, BN14 8BX
TEL: 01903 680 102