Case Study by - Greenpoint Computer Services
Burnham Copse Primary School
As a Microsoft Authorised Education Partner, what is it that encourages educational institutes to turn to Greenpoint for help with their Information Technology?
- Industry: Education
- Location: Basingstoke
- Size: 340
Managed IT Support
Network & Cyber Security
Burnham Copse Primary School provide more than just the fundamentals of education.
With a vision focused on children’s, intellectual, physical, emotional, spiritual, social and cultural wellbeing, IT is used across every facet of the school to deliver this. Technology affords the school new and creative ways to deliver this vision.
With nearly 350 children and staff, the overhead on IT is extensive. BCP required an end to end service incorporating several changes to the Curriculum for KS1 & KS2, with a significant focus around Safeguarding and Coding. The cost to fund and house an internal IT department to support and provide the necessary services far exceeds the cost of outsourcing.
Outsourced IT Support and Helpdesk was the first step in consolidating and providing staff with a common single point of contact for any IT issues, general help and advice. This greatly augmented the schools mission ensuring that staff could focus on their responsibilities to the children and reduce the stress of trying to resolve computing issues internally.Fix-1
Greenpoint coupled this with proactive onsite visits. BCP had a regular resource at a set time of the week that they could tap into and talk with to provide ideas, training on systems and provide remedial work to infrastructure and onsite hardware.Fix-2
As part of the proactive visits, a site survey was carried out on the Infrastructure including the networks structured cabling. Greenpoint quickly identified weaknesses that could lead to network outages with old cabling and increased demand on the network. Our Microsoft Certified engineers replaced structured cabling and set up a new computer suite customised to BCP’s unique design requirements.Fix-3
Information Technology Security is essential in any organisation and even more so in schools. Smoothwall solutions were a major part of Safeguarding the children and staff. This formed a small part of Greenpoints overall security solution which also encompassed endpoint security and monitoring, Watchguard Secure Wi-Fi and Firebox solutions. For BCP this resulted in peace of mind and the total security of their pupils and staff.Fix-4
“The customer is at the heart of everything that we do” - Alex Green MD Greenpoint Computer Services Ltd.“