Establishment Name:

Burnham Copse Primary School

Client Industry:

School Education

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Case Study by - Greenpoint Computer Services

Burnham Copse Primary School

As a Microsoft Authorised Education Partner, what is it that encourages educational institutes to turn to Greenpoint for help with their Information Technology?

  • Industry: Education
  • Location: Basingstoke
  • Size: 340

Managed IT Support

Our Microsoft Certified team provide weekly onsite visits and IT support.

Network & Cyber Security

We provide to schools Safeguarding, security and complicance.

Service Desk Support

Our certified Microsoft Engineers provides fast response to technology problems.

Website Design & Development

Greenpoint have been contracted delivery a new website to help communicate who they are and the schools vision

Company Bio

With a vision focused on children’s, intellectual, physical, emotional, spiritual, social and cultural wellbeing, IT is used across every facet of the school to deliver this. Technology affords the school new and creative ways to deliver this vision.

Project Overview

With nearly 350 children and staff, the overhead on IT is extensive. BCP required an end to end service incorporating several changes to the Curriculum for KS1 & KS2, with a significant focus around Safeguarding and Coding. The cost to fund and house an internal IT department to support and provide the necessary services far exceeds the cost of outsourcing.

The Approach:

  • Outsourced IT Support and Helpdesk was the first step in consolidating and providing staff with a common single point of contact for any IT issues, general help and advice. This greatly augmented the schools mission ensuring that staff could focus on their responsibilities to the children and reduce the stress of trying to resolve computing issues internally.
  • Greenpoint coupled this with proactive onsite visits. BCP had a regular resource at a set time of the week that they could tap into and talk with to provide ideas, training on systems and provide remedial work to infrastructure and onsite hardware.
  • As part of the proactive visits, a site survey was carried out on the Infrastructure including the networks structured cabling. Greenpoint quickly identified weaknesses that could lead to network outages with old cabling and increased demand on the network. Our Microsoft Certified engineers replaced structured cabling and set up a new computer suite customised to BCP’s unique design requirements.
  • Information Technology Security is essential in any organisation and even more so in schools. Smoothwall solutions were a major part of Safeguarding the children and staff. This formed a small part of Greenpoints overall security solution which also encompassed endpoint security and monitoring, Watchguard Secure Wi-Fi and Firebox solutions. For BCP this resulted in peace of mind and the total security of their pupils and staff.

The Challenge

  • Providing a single point for BCP IT Support and technology services
  • Look at and identify the major drawbacks of the current technology solutions
  • Decide how technology could work better and smarter within a limited budget for BCP to overcome these challenges
  • Ensure the services provided today were future proof for the next 3 to 5 years
    • The customer is at the heart of everything that we do” - Alex Green MD Greenpoint Computer Services Ltd.“

    How has our support has helped our client?

    Time Spent on Site

    Infrastructure stability

    Acquisition Saved

    Work hours Saved

    The Results:

    The results of our improvements had far-reaching benefits that stem the entire school and its users. Consolidating all the IT services, support and provisioning allowed a simple approach to IT. BCP had complete trust in our ability to react quickly and effectively and that any information we provided had their best interests at heart.

    Having a partner that was on hand no matter the situation, has allowed the school to focus their efforts on the children whilst providing a technology platform they can grow with and use to better effect.“

    Find out how we can put solutions like these to work for you.

    Greenpoint staff work harder than anyone else to ensure customer satisfaction. Our divisions are made up of highly motivated and experienced individuals who are focused on providing insight and support whilst maintaining the highest level of service. As part of our offering, we support SMB to Enterprise networks through the provisioning of network monitoring software, customisation, consultancy, and installation. Greenpoint has grown significantly since its inception and the company now works with a wide range of businesses.

    ADDRESS: Hampshire | Surrey Office
    109 Cove Rd, Farnborough, Hampshire, GU14 0HF
    EMAIL: sales@gpoint.co.uk
    TEL: 01252 544 788
    ADDRESS: West Sussex | Worthing
    Lynn House, Worthing, West Sussex, BN14 8BX
    EMAIL: sales@gpoint.co.uk
    WEBSITE: www.gpoint.co.uk
    TEL: 01903 680 102