Professional Managed IT Services
Our experience and innovation allows our partners to grow in safety.
What is a Managed Service Provider?
A MSP is an IT support company that provides technology support solutions remotely and offers outsourced business support. A MSP can be a tremendous asset to the overall efficiency of an organisation and cut costs. Companies using MSPs can leverage their technology without investing directly in IT support tools. Greenpoint approaches IT support from a forward-thinking standpoint, which means the managed service provider implements preventive measures to avoid problems. MSP’s deploy various remote monitoring tools that allow IT professionals to detect problems before they occur and implement solutions. Our outsourced IT services at Greenpoint are comprised of expert professionals and provide high quality outsourced business support.
Helpdesk technicians support office workers and other employees regarding various information technology tools. Helpdesk support includes an array of computer errors, diagnosing hardware issues, and network connectivity. Our helpdesk technicians are not only experts in the technology realm but possess excellent people skills and pride ourselves on offering warm and welcoming expertise to all our customers. By leveraging outsourced IT services, our clients save thousands of pounds while still taking advantage of our Out of Hours Support.
Proactive Support & 24/7 Proactive Monitoring
Greenpoint’s outsourced IT support & helpdesk utilises proactive support strategies by anticipating technology issues before they occur and implementing solutions in advance. Alternatively, Greenpoint can create tools to be available in real-time when needed by the users. Our comprehensive, proactive support is implemented 24 hours every day of the week, giving added peace of mind knowing your hardware and software are running in an optimal state and offering Out of Hours Support.
Phone and Email Support
Our skilled technicians are well trained and provide complete support to include VoIP and email security and support. Our experts engage users by sharing email best practices and awareness strategies, ensuring strong passwords are being used and educating them on the dangers of email attachments. We also implement email data encryption tools and attachment auto-scan solutions.
Our technicians are validated experts and are Microsoft Certified Engineers. Our team of experts are well trained in various versions of the Windows OS and SQL Server, Exchange, Office 365, among other enterprise Microsoft tools.
Microsoft Silver Partner
Our track record over the years has grown our reputation as a premiere technology team of experts providing added value to clients supporting enterprise-level technology support. Greenpoint is among the top five percent of the elite partners with Microsoft around the world and is a proud Microsoft Silver Partner.
Customer at the Center of Everything We Do
At Greenpoint, we build our business model on the foundation of superior technology strategies and outstanding customer service. Not all dissatisfied customers complain but they will also never become long term or repeat customers. At Greenpoint, we have one of the highest customer retention records in the industry. Our founder, Alex Green, since the inception of Greenpoint, has built our company on excellent customer service, and our mission is to ensure all our clients receive the individual attention they deserve. We have proven our commitment to our clients and can duplicate this for all our potential customers.
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Greenpoint approaches IT support from a forward-thinking standpoint, which means the managed service provider implements preventive measures to avoid problems. MSP’s deploy various remote monitoring tools that allow IT professionals to detect problems before they occur and implement solutions. Our outsourced IT services at Greenpoint are comprised of expert professionals and provide high quality outsourced business support.