Simply put, a good Managed Service provider will be able supply, provision and support your technology needs. For us it goes deeper than this as the relationship is for us by far the most important attribute for any MSP.
At Greenpoint, we build our business model on the foundation of superior technology strategies and outstanding customer service. At Greenpoint, we are proud to say we are still supporting customer from Greenpoint’s inception back in 1999. Our founder, Alex Green, has built our company on excellent customer service, with the mission to ensure all our clients receive the individual attention they deserve. We have proven our commitment to our clients and want you to share in our success.
An MSP is an IT support company that provides technology support solutions remotely and offers outsourced business support. An MSP can be a tremendous asset to the overall efficiency of an organisation and cut costs.
Companies using MSPs can leverage their technology without investing directly in IT support tools. Greenpoint approaches IT support from a customer first perspective, which means the managed service provider implements preventive measures to avoid problems.
Our track record over the years has grown our reputation as a premiere technology team of experts providing added value to clients supporting enterprise-level technology support. Greenpoint is among the top five percent of the elite partners with Microsoft around the world and is a proud Microsoft Silver Partner.
Proactive Support & 24/7 proactive monitoring – Greenpoint’s outsourced IT support & helpdesk utilises proactive support strategies by anticipating technology issues before they occur and implementing solutions in advance. Alternatively, Greenpoint can create tools to be available in real-time when needed by the users. Our comprehensive, proactive support is implemented 24 hours every day of the week, giving added peace of mind knowing your hardware and software are running in an optimal state and offering Out of Hours Support.
Helpdesk technicians support office workers and other employees regarding various information technology tools. Helpdesk support includes an array of computer errors, diagnosing hardware issues, and network connectivity. Our helpdesk technicians are not only experts in the technology realm but possess excellent people skills and pride ourselves on offering warm and welcoming expertise to all our customers. By leveraging outsourced IT services, our clients save thousands of pounds while still taking advantage of our Out of Hours Support.
Phone and email support – Our skilled technicians are well trained and provide complete support to include VoIP and email security and support. Our experts engage users by sharing email best practices and awareness strategies, ensuring strong passwords are being used and educating them on the dangers of email attachments. We also implement email data encryption tools and attachment auto-scan solutions.
Our technicians are validated experts and are Microsoft Certified Engineers. Our team of experts are well trained in various versions of the Windows OS and SQL Server, Exchange, Office 365, among other enterprise Microsoft tools.
Does Your Business Need A Managed Service Provider?
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